WUFI 6.2 Crashing Unexpectedly and now will no longer open at all

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Kenner
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WUFI 6.2 Crashing Unexpectedly and now will no longer open at all

Post by Kenner » Wed Mar 06, 2019 5:06 pm -1100

Hi,

I am running Windows 10 on a Dell Precision 5510 and have been running WUFI 6.2 with only a few crashing incidents. Occasionally the program would crash unexpectedly when loading a weather file .epw from a local directory. How WUFI 6.2 will not open at all. The splash page appears for a brief few seconds and this disappears. I have tried reinstalling but this has no fixed the issue.

Is there anything I can do to troubleshoot the problem?

Thank you,

K

Christian Bludau
WUFI SupportTeam IBP
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Re: WUFI 6.2 Crashing Unexpectedly and now will no longer open at all

Post by Christian Bludau » Wed Mar 06, 2019 9:40 pm -1100

Dear Kenner,
I send you a PM.
Christian

cchorney
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Re: WUFI 6.2 Crashing Unexpectedly and now will no longer open at all

Post by cchorney » Thu Oct 17, 2019 6:25 am -1100

Hello,
I am having the same issue with WUFI 6.1 and 6.2 crashing immediately after I click the button to set outdoor climate. I have reinstalled versions 6.1 and 6.2 with no resolution.
Is there a way to resolve this issue?
Thanks!

Christian Bludau
WUFI SupportTeam IBP
WUFI SupportTeam IBP
Posts: 854
Joined: Tue Jul 04, 2006 10:08 pm -1100
Location: IBP Holzkirchen, the home of WUFI
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Re: WUFI 6.2 Crashing Unexpectedly and now will no longer open at all

Post by Christian Bludau » Thu Oct 17, 2019 7:12 pm -1100

Dear chorney,
please try to install the latest version first (WUFI Pro 6.3).
https://wufi.de/en/service/wufi-forum/? ... f=32&t=997
If that does not work, please contact our support directly via email (support (at) wufi.com).
Chirstian

cchorney
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Re: WUFI 6.2 Crashing Unexpectedly and now will no longer open at all

Post by cchorney » Fri Oct 25, 2019 5:21 am -1100

Installing the latest version worked. :D
Thanks!

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